You have opened the Prime Video app on your Smart TV or streaming device, and instead of taking you to your favourite movies and shows, the screen asks you to visit Amazon.com/mytv and enter a code.
If this is your first time seeing this screen, don't worry. The process is straightforward.
Amazon uses a registration code to connect the Prime Video app on your TV or compatible streaming device with your Amazon account. Once the device is registered, you can start using Prime Video without entering your Amazon password on the TV using the remote.
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Amazon.com/mytv is used during the registration process for devices running the Prime Video app.
When you open Prime Video on a TV or device and choose to sign in, you may receive a registration code on your screen. You can then use another device, such as a smartphone, tablet, or computer, to enter the code and link the TV to your Amazon account.
Amazon's Prime Video support explains that device registration may use methods depending on the device, including a registration code, QR code, mobile notification, or direct sign-in.
You may also need a Prime Video subscription or access to content available through your Amazon account, depending on what you want to watch.
Turn on your Smart TV or streaming device and open the Prime Video app.
If Prime Video is not installed, open your device's app store, search for Prime Video, and install it. Prime Video is available on a range of supported TVs, streaming devices, mobile devices, game consoles, and other compatible devices.
When you open the Prime Video app, select the option to sign in or register your device.
Depending on your TV or streaming device, you may see options such as:
The exact wording can vary from one device to another.
After selecting the registration option, a unique activation or registration code will appear on your TV screen.
Keep the TV on this screen. Do not close the Prime Video app while you are completing the registration process.
Now use your:
Open a web browser and visit the official Amazon registration page shown by your device:
Amazon.com/mytv
Sign in using the Amazon account that you want to connect with your TV or streaming device.
Make sure you are using the correct account. This matters because the device will be linked to the Amazon account you use during registration.
Enter the registration code exactly as it appears on your TV screen.
Double-check:
Then select the option to register or continue.
After registration, your Prime Video app should refresh automatically or complete the sign-in process.
You should then be able to browse Prime Video using the Amazon account connected to your device.
Yes. You don't need a computer to complete the registration process.
You can use your smartphone's web browser to:
Amazon also supports registration methods on some devices, including QR codes and mobile-based sign-in options.
Prime Video is available across many types of devices, including compatible:
Device availability and specific registration methods can vary depending on the manufacturer and device model.
Sometimes the registration process doesn't work on the first attempt. Here are some practical solutions.
Registration codes can expire or become invalid.
If you have been waiting for a long time before entering the code, return to the Prime Video app and request a new registration code. Then try again using the newly generated code.
This is a common problem.
You may have multiple Amazon accounts, or your browser may already be signed in to a different account. Before entering the code, verify which Amazon account is currently signed in. The device will be registered to that account.
Both your TV (or streaming device) and the device you are using for registration need a working internet connection.
Close the Prime Video app completely. Open it again and try the sign-in process from the beginning. A fresh session may generate a new registration option or code.
If your device allows app updates, make sure Prime Video is running the latest available version. Older versions can sometimes cause sign-in or compatibility problems.
If nothing else works:
Amazon.com/mytv is associated with the device registration process shown on some Prime Video devices.
Prime Video itself is Amazon's video streaming service. Once your device is registered, the Prime Video app can use the connected Amazon account to provide access to the content and features available to that account.
When activating your device, be careful about websites.
Only enter your Amazon login information on official Amazon or Prime Video pages.
Avoid websites that:
The activation process should simply help you connect your device with your Amazon account.
If you no longer use a particular TV or streaming device, you may want to remove it from your Prime Video account.
This can be useful when:
Prime Video provides device management through the account and device settings. Some membership types have device limits, and devices may need to be removed before using a new device.
Open Prime Video on your TV and select the sign-in or registration option. When your device displays a registration code, use another device to open the Amazon registration page indicated on your TV, sign in to your Amazon account, and enter the code.
If your TV specifically instructs you to use Amazon.com/mytv, open that page in a browser, sign in to your Amazon account, and enter the registration code displayed on your TV.
The code helps Amazon link your TV or streaming device to your Amazon account without you needing to type your Amazon login details using a TV remote.
The code might have expired, might have been typed wrong, or might no longer be valid. Go back to the Prime Video app, ask for a new code, and try the registration process again.
Yes. You can use a smartphone or tablet to finish device registration. Some supported devices may also offer a QR code or mobile sign-in options.
The exact subscription and content access you have can depend on where you live, your membership, and the type of Prime Video plan linked to your account. Some content might also be available to buy or rent separately.
Access and limits for devices depend on your Prime Video membership and your location. Check your Prime Video account settings and the terms of your membership to find out the current device limits.
Try closing and opening the Prime Video app again. Look for a Sign In or Register option in the app's settings. If needed, update or reinstall the app and restart your TV or streaming device.
You should only use the Amazon registration process that appears on your device and should never enter your Amazon details on suspicious websites.
Once the correct registration code is accepted, the device registration process usually finishes quickly. The Prime Video app might refresh automatically.
Activating Prime Video through Amazon.com/mytv is usually a straightforward process.
The basic steps are:
If the code is not working, don't keep using an expired code. Get a new code, make sure you are signed in to the right Amazon account, and check that your TV has a good internet connection.
Once your device is properly registered, you can start using Prime Video on your TV or streaming device.