Are you trying to activate Prime Video on your Smart TV but the Amazon MyTV code is not working?
You may type the code shown on your TV but nothing happens. Sometimes the website rejects the Amazon MyTV code. The TV does not activate. The registration page fails to finish.
This problem with the Amazon MyTV code can be frustrating. It is usually caused by a temporary sign‑in issue, an old registration session, the wrong Amazon account or an internet connection problem.
In this guide we will explain how to fix a Amazon MyTV code not working issue step by step.
There can be several reasons why the Amazon MyTV code is not working.
The common reasons include:
Amazon's official Prime Video guidance recommends checking that you are using the correct account details and trying again because temporary connection problems can cause sign‑in issues.
Follow these steps in order. Start with the simplest solution before trying more advanced troubleshooting.
The first thing you should do is stop using the existing Amazon MyTV code.
Return to the Prime Video app on your TV and go back to the registration screen.
Then:
Do not use an Amazon MyTV code from:
If your device creates a new registration session, the old Amazon MyTV code may no longer work.
Best practice: Use the Amazon MyTV code currently displayed on your TV.
Different devices and regions may show different registration instructions.
The safest approach is to follow the registration page or QR code shown directly in your Prime Video app.
Amazon's official Prime Video device installation guidance confirms that device registration can use multiple methods, including a code, QR code, mobile notification or direct sign‑in depending on the device.
Do not randomly search Google and enter your Amazon MyTV code on an unknown website.
Only use the official Amazon or Prime Video registration process shown by your device.
Typing errors are more common than people think.
Before submitting the Amazon MyTV code, check every character.
Pay particular attention to similar‑looking characters such as:
Also check for:
Compare the Amazon MyTV code entered on your phone or computer with the Amazon MyTV code currently displayed on your TV.
This is another major reason the Amazon MyTV code may not work.
Your browser may automatically sign you into an Amazon account you do not want to use.
For example, you may have:
Before completing registration, check which Amazon account is currently signed in.
Amazon's official Prime Video troubleshooting guidance specifically recommends ensuring that you are using the correct account details.
Sometimes the problem is not the Amazon MyTV code itself.
The Prime Video app may have become stuck during the registration process.
Try this:
Amazon recommends closing and reopening the Prime Video app as part of its troubleshooting guidance for app problems.
If restarting the app does not work, restart the device.
Amazon's Prime Video troubleshooting guidance recommends turning off the device and waiting before powering it back on.
Your TV needs a stable internet connection to complete the registration process with the Amazon MyTV code.
Try opening another app on your TV.
If other apps are also not working, your internet connection may be the problem.
Amazon's troubleshooting guidance recommends checking the internet connection and restarting the device or router when connection problems occur.
An outdated Prime Video app can sometimes create sign‑in or activation problems with the Amazon MyTV code.
Go to your device's app store. Check whether an update is available for Prime Video.
If there is an update:
Amazon recommends ensuring that the Prime Video app is up to date.
The problem with the Amazon MyTV code may be caused by outdated system software.
Go to your device settings. Look for an option such as:
Settings → System → Software Update
The exact menu may vary depending on your TV brand or streaming device.
After updating:
Amazon's guidance recommends checking that the latest software version is installed.
This is an easy problem to overlook when the Amazon MyTV code is not working.
Incorrect date or time settings can sometimes cause authentication problems.
Go to your device settings and check:
If available, select:
Set Date and Time Automatically
Amazon's troubleshooting guidance notes that incorrect date or time settings can cause authentication issues.
If you are using a VPN or proxy on the device involved in the sign‑in process, turn it off temporarily.
Then:
Amazon includes disabling VPN or proxy services as a troubleshooting step for Prime Video access and authentication issues.
Your TV or streaming device may have been previously connected to another Amazon account.
Amazon's official support says you can manage devices through the Devices section in Prime Video Account & Settings.
After removing the old device:
If you have reached your device limit, you may need to remove an old device before registering a new one.
If the registration page is causing problems, try another device.
For example:
Also make sure you are using the registration instructions shown by your Prime Video device.
If you do not want to go through every step, start with this quick summary:
Fix 1: Restart the Prime Video app and generate a fresh Amazon MyTV code.
Fix 2: Check that you are signed in to the correct Amazon account.
Fix 3: Restart your TV and internet router.
Fix 4: Update Prime Video and your device software.
Fix 5: Try another browser or phone.
For most users, restarting Prime Video and creating a fresh registration code is enough to resolve the problem.
The Amazon MyTV code may no longer be active. The Amazon MyTV code may belong to another Amazon account. There may be a temporary connection or app issue. Start by restarting Prime Video and creating a fresh registration code.
Return to the Prime Video app, create a new Amazon MyTV code, and immediately finish the registration process using the official method shown on your device.
If the registration session has changed or a new code has been created, the old Amazon MyTV code may no longer work. Always use the Amazon MyTV code currently displayed on the TV.
Your TV may have an internet or app problem. Restart the Prime Video app and your TV, check the internet connection, and try again with a fresh registration session and a new Amazon MyTV code.
No. Depending on your device, you may be able to finish registration using a smartphone, QR code, mobile notification or another supported method.
Check the email address and account details of the Amazon account currently signed in on the browser or device used for registration. Amazon recommends confirming that the correct Amazon account is used when dealing with Prime Video sign‑in issues.
Try restarting your TV and router, updating the Prime Video app and device software, checking your date and time settings, and deregistering an old device if necessary. If the issue continues, use Amazon or Prime Video customer support for account‑specific help.
A factory reset should be the last option. It removes account information and downloaded content from your device. Amazon recommends trying all other troubleshooting methods before considering a factory reset.
When your Amazon MyTV code is not working, do not keep entering the same code again and again.
Start with the simplest solution:
If that does not work, check your internet connection, restart your TV, update Prime Video, and try another device or browser.
Most Amazon MyTV code problems are caused by a registration or connection issue and can be resolved without complicated technical steps.